Technical Support


Before writing us, try our top troubleshooting tips:

  • Remove dust from the alarm using a vacuum cleaner with a soft brush attachment, we reccomend repeating this every 3 months.
  • Make sure the alarm has been rotated clockwise as far as it can go and is securely fastened on the base plate (this activates the power pack). If testing immediately after first activating the alarm allow for a few seconds for the alarm to settle before testing.
  • If your Carbon Monoxide (CO) Alarm has gone into full alarm, keep calm and open the doors, windows and then immediately turn off all fuel burning appliances. Evacuate the property and ring your gas or other fuel supplier on their emergency number and do not enter the property until the alarm has stopped. When exposed to fresh air it can take up to 10 minutes for the sensor to clear and the alarm to stop depending on the level of carbon monoxide detected. Seek medical advice for anyone suffering from the effects of carbon monoxide poisoning which include; headaches, nausea and flu like symptoms. Do not use the appliances until they have been checked by an expert, in the case of a gas appliance the engineer must be registered on the Gas Safe Register.
  • Your alarm continuously checks its sensor and circuitry, if any of these settings are found to be incorrect or if the batteries become low then the detector will emit a single chirp once per minute for 30 days. If the alarm has replaceable batteries then you will need to replace them with new batteries. It is recommended that the batteries are replaced every 12 months in replaceable battery products. If however, you have a sealed battery alarm then please contact Technical Support for further advice.

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